Terms and Conditions for domain name registration and renewal services
If you wish to contact ihaus, our contact details are at the foot of the page. Outside of office hours please email firstname.lastname@example.org,uk.
We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
Email contact point for abuse complaints
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at email@example.com with as much detail about the abuse. We will investigate your complaint immediately.
Complaints and escalation process
If you wish to make a complaint about a service you have received, please submit an email to us at firstname.lastname@example.org including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
Should you not be happy with the outcome of your complaint, you can escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
Terms and Conditions for registrants including Nominets domain name registration T&C’s can be found on the Nominet website at http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration
Terms of Business for Domain name registration and renewals
ihaus provide domain name registration and renewal services; and have members of Nominet the UK Internet naming organisation since 2001 with the Tag ADROITUK.
Charges for domain name registration:
Domain ending in .uk £8.00 for 2 years.
Transferring a domain to ihaus servers – FREE OF CHARGE (assuming you buy a hosting package)
Transferring a domain away from ihaus servers – FREE OF CHARGE
Domain name renewal and expiry:
Renewal charge for domain ending in .uk £8.00 for 2 years.
All domains are renewed on an annual basis, we will send out reminder emails 60 days, 30 days, 15 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. ihaus take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at email@example.com
Alternatively you can set your domain to auto renew, this can be managed through the client portal area. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name. This must be requested by emailing firstname.lastname@example.org before the 80th day after your domain has expired, after 90 days your domain will be cancelled, deleted from the register and made available for resale. ihaus cannot guarantee the renewal of a domain name at this stage.